Delivery
Next Day Delivery: All UK orders placed Monday-Friday before 1pm will be processed and dispatched on the same day. Orders placed after 1pm on a Friday will be shipped on the following Monday. For a Saturday delivery, your order must be placed before 1pm on the Friday.
Standard Delivery: For UK orders, we provide a 2-5 working day service that has a 99% delivery success rate. Once the order leaves the warehouse it is in the hands of the courier service, and in exceptional circumstances, orders may be delayed and take longer than 5 working days.
If you have not received the order in 5 working days in the UK please contact customer services and request tracking information. For international orders please contact customer services for tracking information after 7 working days to avoid unexpected delays.
The goods ordered will be sent to the address provided. If you leave an incorrect address, please contact customer services immediately with the correct delivery address. We cannot accept responsibility for an order shipped to an incorrect address. We can re-ship or issue a refund if the parcel returns to our premises in satisfactory condition. We are not liable to refund the shipping cost of returned items.
